Delivery & Return
Free delivery available on all products. Choose a specific delivery date & time that suits you for no additional fee.
Delivery Options Overview
Bearxpress provides a range of tailored delivery options for every need. Choose Instant Delivery for digital products, ensuring immediate access. For physical items, select our Courier Delivery for a swift and efficient service, or opt for Store Pickup to collect your order at your convenience. Explore all our delivery methods detailed on this page to find the perfect match for your requirements.
1. Each Product already has a specified delivery method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area or Our pickup store
Small items
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Digital Delivery Get it in 5-7 minutes |
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All items with digital delivery type |
FREE |
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Courier Delivery and in Store Pickup |
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All day delivery. Starting by 9am - 5pm. |
FREE |
Exchange or Return of Goods
At Bearxpress, we pride ourselves on ensuring that all items undergo thorough testing and verification before they are dispatched to you. It's important to note that our refund policy does not cover products that are damaged or broken after delivery, in the hands of the customer. This includes physical items as well as digital goods such as temporary numbers, gift cards, and accounts. Specifically, digital products that are banned due to misuse by the customer are also not eligible for refunds, emphasizing the importance of using these products within the guidelines provided.
Furthermore, Bearxpress offers customers the right to cancel their purchase within 5 days of the transaction, provided the product retains its original condition. This right to cancellation is an important aspect of our commitment to customer satisfaction. However, it's crucial to understand that this right is forfeited if the product is damaged or altered due to customer actions. Nonetheless, the natural wear that may occur from unpacking and testing the product's functionality is considered normal and does not disqualify you from receiving a refund.
We encourage our customers to handle their products with care and adhere to the terms of use for digital goods to ensure a smooth and satisfactory shopping experience. Your understanding and cooperation with our policies are greatly appreciated.
Products will not be eligible for return if any of the following components are missing:
All original equipment and accessories included with the product;
The receipt confirming the purchase was made at Bearxpress online store;
The warranty card provided with the product
A report detailing the defect, prepared by the service department.
It's crucial to ensure that all these items are present when seeking a return to guarantee a smooth and efficient process.
FAQs
If your order hasn't arrived yet, please be patient as it is still in transit. For digital products, rest assured that a representative is on their way to deliver your order through our social media platform.
We do not deliver on public holidays. Please plan your orders accordingly, keeping in mind the public holiday schedule.
Yes, we deliver to all postcodes within Nigeria, ensuring that no matter where you are, you can receive your order from us
Next-day delivery is not available for all orders. This service is exclusive to orders that are available for store pickup only.
Yes, we require customers to sign for delivery to ensure the secure and confirmed receipt of your items. Please ensure you are available to sign for your order upon arrival.
